A tool migration is not an ITSM transformation
Platform replacement can enable transformation, but only when the operating model, decision rights, practices, information and measures change with it.
Explore transformation consultancy →Insights
Service management without the ceremony.
Practical perspectives on the problems that sit between framework intent and operational reality.
Follow Sean on LinkedIn ↗Your CMDB does not need more data. It needs more trust.
The useful question is not how many CIs you have. It is which operational decisions depend on the data, who owns quality and what happens when sources disagree.
Explore CMDB consultancy →Technical completion is not operational readiness
Go-live risk lives in knowledge, support boundaries, data, acceptance evidence, monitoring and unresolved dependencies just as much as technology.
Explore transition consultancy →Good governance accelerates decisions
Governance should clarify authority and exception handling. If every decision needs another meeting, the model is controlling activity rather than risk.
Explore practice design →Practical guides
Deep-dive service management guidance.
Useful answers to the questions organisations face when improving ITSM capability.
ITSM maturity assessment
What Is an ITSM Maturity Assessment?
A practical guide to ITSM maturity assessment: what to assess, how evidence should be gathered and how to turn findings into a strategic service management roadmap.
Read the guide →
Service transition readiness
Service Transition Readiness Checklist: What Good Looks Like
A practical service transition readiness guide covering knowledge, support model, CMDB, tooling, monitoring, suppliers, acceptance evidence, go-live and early life support.
Read the guide →
CMDB and SACM
CMDB Best Practice: What Good Looks Like
A practical guide to CMDB and SACM best practice, focusing on trusted service data, ownership, reconciliation, service mapping, operational use and measurable data quality.
Read the guide →
ITSM and ITIL templates
How to Use ITSM & ITIL Templates Effectively
How to use ITSM and ITIL templates as design accelerators without creating generic processes that fail to fit your service organisation, suppliers, tooling or risk profile.
Read the guide →For current commentary, connect directly.
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