INCIDENTIncident Management Toolkit
Incident Management Toolkit
Policy, process, roles, priority model, escalation, communications, metrics and operational templates.
View details →£49Buy securely
Professional ITSM Templates
Proven service-management artefacts. Ready to adapt.
Save design time and improve consistency with professionally structured ITSM templates and toolkits built around real operational use — not generic framework summaries.
Template library
Build or improve key ITSM capabilities faster.
Each toolkit is designed as a practical starting point that can be branded, tailored and integrated into your own service-management system.
Pre-launch payment testing: checkout links in this build use Stripe sandbox mode. Test purchases can validate the secure fulfilment flow but do not take real money.
CHANGEChange Enablement Toolkit
Change Enablement Toolkit
Governance, risk assessment, standard/normal/emergency change, CAB, approvals, measures and controls.
View details →£59Buy securely
MAJOR INCIDENTMajor Incident Playbook
Major Incident Management Playbook
Activation, roles, command model, bridge checklist, stakeholder communications, timeline and PIR artefacts.
View details →£69Buy securely
CMDB & SACMCMDB & SACM Toolkit
CMDB & SACM Toolkit
Strategy, data model, ownership, data quality, source/reconciliation, governance and service mapping artefacts.
View details →£79Buy securely
TRANSITIONService Transition & Readiness Pack
Service Transition & Operational Readiness Pack
Integrated transition plan, KT, readiness gates, acceptance, RAID, go-live and early-life-support templates.
View details →£89Buy securely
COMPLETE LIBRARYBSMS Limited Professional ITSM Template Library
Professional ITSM Template Library
All five core packs in one library — ideal for consultancies, internal ITSM teams and transformation programmes.
View details →£199Buy the library
Licence
Designed for professional use.
Purchases are intended for use within one purchasing organisation. Files may be adapted, branded and incorporated into that organisation’s management system, but may not be resold, redistributed or published as standalone template products. Read the digital product and licence terms.
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Fully editable and ready to tailor.
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Built around operational use and governance.
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Secure Stripe-hosted checkout.
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Organisation-wide internal-use licence.
Need something more bespoke?
Templates can accelerate the work. Consultancy can solve the harder operating-model problem.
BSMS Limited can tailor the artefacts, design the practice or support implementation into your organisation.